As you all are likely aware, VA has been rapidly scanning documents that had been held in “old” c-file cases to the new VBMS system. This afternoon it was reported by members of the AFGE, the union that represents the VA employees, that approximately 53,000 documents have been scanned and not properly associated with the veteran’s electronic file. To help reduce these issues, please have veterans place their C/CSS numbers on the top of each page that is submitted to VA. It is my hope that through taking this extra step we can reduce the number of documents that are not properly associated with the veteran’s electronic file and languish in the VA’s electronic purgatory.
Deputy Director of Claims, Veterans Affairs and Rehabilitation Division